Gold Care

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Why should you wait weeks or months for resolution of your open support tickets?

With AGS' Gold Care augmented Helpdesk support, we can solve most of your issues within minutes or hours and get you back up and running!

By utilizing Gold Care Support, your organization will see direct benefits in the form of:

  • Decreased User Frustration
  • Increased User Productivity
  • Reduction in administrative costs
  • Reduced impact of employee turnover
  • Process Improvement
  • Ability to focus on new business objectives
  • Frees up internal resource time
  • Keeps data current
  • Overall sustained CSI/SyteLine system efficiency

Here is what the Gold Care Service provides:

Technical Area Service Scope
System Administration User Maintenance, Permissions, Unlock Journals, Report Options
User Support Error Messages, Incorrect Cost Posted, Cannot Print, Login Issue
Monthly Productivity Review Releasing Job Orders, Approving Purchase Orders, Order Picking
Monthly Patch Review Available CSI software patches and patches of interest
Periodic Procedures 51) Change Status Utilities, Activate/Deactivate, MTD/YTD, Rebalance
Historical Data Maintenance 71) Delete & Purge Utilities, Compression Utilities
Monthly Services Review Support Services Execution, Support Plan Updates or Modifications

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